Customer Success Executive

Main Responsibilities Develop customer relationships that promote retention and loyalty, ultimately improving customer lifetime value and reducing churn. Ensures all customers are successfully using the product or service they’ve purchased from the company. Serve as the primary contact for the onboarding of new customers, the training of platform end users, as well as post-go-live support. Ensure customers remain satisfied with

the product by educating them about functional capabilities inline with their needs.
Manage Customer Success Activities like Training, Onboarding, Adoption, and support Renewals.
Identify and communicate potential risks that would threaten renewals and proactively drive action throughout the customer lifecycle to reduce churn.
Requirements
University Degree in Business Administration or related field -preferred but not essential-.
Proficient in Microsoft Office Suite, specifically Outlook, Excel, and PowerPoint. And other corporate tools.
Technical aptitude and ability to learn software programs. (Knowledge in Salesforce / Intercom is a plus)
Impressive communication abilities both English and Spanish. (Portuguese is a plus)
Proven track record of working in a customer-facing role.
Relevant customer success, customer service or account management experience in a SaaS or software company is an advantage.
Educación mínima: Universitaria / I.P. / C.F.T.
Años de experiencia: 1
Idiomas: Inglés ,Portugués
Disponibilidad de viajar: Si
Disponibilidad de cambio de residencia: Si