Talent Support Specialist

BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 2,000 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on talent. To consistently

deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies like Google, Pinterest, and Udemy.
About the Role:
We’re looking for a proactive and experienced Talent Support Specialist. The Talent Support Specialists are the front line and face of BairesDev Talent Acquisition. They help our candidates with any issues that may appear during the application, assessment and interview stages of BairesDev recruitment process.
What You’ll Do:
- Provide candidate and applicant support.
- Respond to helpdesk tickets and live chat inquiries.
- Treat our candidates with respect, kindness, and enthusiasm as you interact with them.
- Learn our products and platform inside and out.
- Create clear and informative knowledge base articles and guides to provide self-service support. Keep this documentation current as our platform evolves.
- Troubleshoot technical issues in our platform and work with our developers to identify, document, and fix problems.
You Must Have:
- 2+ years of experience in Customer Support or customer success.
- Strong communication skills to artfully break down, solve, and explain complex issues.
- Passion to work with people.
- Be organized and able to juggle multiple priorities at one time.
- Experience in IT Industry head-hunting.
- Advanced English level.
BairesDev Offers:
- 100% remote work and flexible schedule.
- Excellent compensation — well above the market average.
- Extensive opportunities for growth and professional development thanks to our mentoring system.
Are you interested in joining the most talented IT team in Latin America? Do you want to work for an innovative tech company with the resources of a multinational market leader? Are you ready to do the best work of your professional life? If so, we want to hear from you. Apply today!
Educación mínima: Educación media C.H. / Técnica
Años de experiencia: 2
Idiomas: Inglés
Disponibilidad de viajar: No
Disponibilidad de cambio de residencia: No