Customer Advisor

Who we are Jumpseller is an e-commerce cloud solution, allowing any small and medium size business to easily create their online store and run their e-commerce business without technical help. The role We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to

whom you can relate.
We mostly need help on replying to our merchants via email, and occasionally via phone, from 11.00am to 8.00pm (Chile Time, GMT-3). It's a regular 40 hours/work per week. Weekend shifts between team members are necessary.
This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams.
This wil start as remote position and move into a presential position at some point during 2021 in our Santiago (Chile) office
You are
Passionate, caring and empathic person, who likes to listen and solve other people's problems;
Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
An advanced computer and Internet user, with previous experience creating or editing Websites, Blogs, in Customer Support or in Marketing roles;
Excellent in communication and teamwork;
Spanish native speaker.
You will
Help merchants setting up their e-commerce solution;
Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);
Meet with key customers, on the phone or personally, presenting Jumpseller and help them solving their e-commerce doubts and problems;
Document & automatize replies for frequently asked questions;
Gauge the usability of new and existing features, and making constructive suggestions for change;
Take responsibility & ownership of your work.
You have
A relevant bachelor/master degree is appreciated but not mandatory;
Demonstrated previous professional experience on Support or Marketing roles;
Advanced computer skills, from an user perspective;
Ability to communicate clearly in writing and orally in English;
Written fluency in all Portuguese, English & Spanish languages is a big plus;
Publications on media outlets, blogs or social networks is a plus;
Programming experience is a plus.
Educación mínima: Universitaria / I.P. / C.F.T.
Años de experiencia: 2
Idiomas: Inglés
Disponibilidad de viajar: No
Disponibilidad de cambio de residencia: No