IT Support Analyst - Remote Work

BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 2,500 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on talent. To consistently

deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies like Google, Pinterest, and Udemy.
About the Role:
We are looking for an IT Support Analyst to join our internal Help Desk team and provide technical support and advice to IT users. This is an excellent opportunity to be one of the key members of our Engineering team and position yourself for unique career growth opportunities.
What You’ll Do:
- Support professionals in resolving technical problems via email, phone, and Jira.
- Computer troubleshooting.
- Hardware purchase
- Building security cards administration.
- General office and hardware maintenance.
You Must Have:
- 1+ years of experience in similar positions in a company that has an internal Help Desk.
- Experience with Windows 10, Mac OS, Android, AWS, Networking.
- Excellent verbal and written communication skills; interpersonal and presentation skills.
- Organized and detail-oriented.
- Proven ability to work in a team and independently.
- Ability to work on multiple projects simultaneously with effective delivery.
BairesDev Offers:
- 100% remote work.
- Flexible hours - make your own schedule!
- Diverse and multicultural work environment.
- Paid parental leave, vacation & holidays.
- Hardware setup for you to work from home.
- Excellent compensation — well above the market average.
- Extensive opportunities for growth and professional development thanks to our mentoring system.
At BairesDev, remote work is at our core. Enjoy the opportunity to have a dynamic lifestyle, better health, and wellness. Find renewed passion in your job, improve your productivity, and benefit from attractive growth opportunities for your career.
If you are interested in being part of a team composed of the best professionals and working 100% goal-oriented in an innovative environment, but with the structure and resources of a multinational market leader, do not hesitate to apply!
Educación mínima: Universitaria / I.P. / C.F.T.
Años de experiencia: 1
Idiomas: Inglés
Conocimientos: Soporte al cliente, Tecnología de la información, Lean Software Development, Lean, Agile
Disponibilidad de viajar: No
Disponibilidad de cambio de residencia: No
Personas con discapacidad: Sí