Ecommerce Support Specialist

Jumpseller is an e-commerce platform for fast-growing businesses. We focus on making e-commerce easier, so businesses can focus on what they do best: building and selling their products. Today, merchants use our platform to manage every aspect of their online business — from products to orders to customers, selling with an online store, through chat, mobile, on social networks and

through different marketplaces.
Although now 10+ years old, at Jumpseller you will still find a startup environment! Where your contributions matter and you can grow professionally. Our team consists of a diverse group of people! Coming from different countries and backgrounds making it an international office culture. We have 2 offices, one in Santiago, Chile and another in Porto, Portugal.
We're looking for someone to join our Customer Support Team. Someone who loves to help others, someone who can feel empathy when dealing with customer's problems and to whom you can relate.
We mostly need help on replying to our merchants via email, and occasionally via phone, from 08.00am to 8.00pm (Chile Time). It's a regular 40 hours/work per week. Once a month, working during weekends is necessary.
This is a demanding role, where many of the inquiries are technically complicated to assess. This requires you to act, on a daily-basis, as a liaison between our merchant base and our Design & Development teams.
This will start as remote position and, some point during 2021, you will join us some days per week at our office in Providencia, Santiago de Chile.
You are
- Passionate, caring and empathic person, who likes to listen and solve other people's problems;
- Incredibly resourceful and exceptional at finding solutions even when there is no clear path.
- An advanced computer and Internet user, with previous experience creating or editing or managing Online - Stores, Blogs, in Customer Support or in Marketing roles;
- Excellent in communication and teamwork;
- Spanish native speaker.
You have
- A relevant bachelor/master degree is appreciated but not mandatory;
- Demonstrated previous professional experience in Support of Software, Ecommerce or Marketing roles;
- Advanced computer skills, from a user perspective;
- Ability to communicate clearly in writing and orally in English;
- Written fluency in all Portuguese, English & Spanish languages is a big plus;
- Programming experience is a plus.
You will
- Help merchants setting up their e-commerce solution; help them solving their e-commerce doubts and problems;
- Answer about 75+ emails per day once you're fully up to speed (2-3 months on-ramp);
- Identify, document and prioritize customer reported issues to the development team;
- Document & automatize replies for frequently asked questions;
- Gauge the usability of new and existing features, and making constructive suggestions for change;
- Take responsibility & ownership of your work.
Educación mínima: Universitaria / I.P. / C.F.T.
Años de experiencia: 2
Idiomas: Inglés
Disponibilidad de viajar: No
Disponibilidad de cambio de residencia: No
Personas con discapacidad: Sí