Customer Service Representative

BairesDev is proud to be one of the fastest-growing companies in Latin America and a welcoming, highly rated employer (Glassdoor Employee Score: 4.3). With more than 1,300 employees in 27 countries and world-class clients from start-ups to Fortune 500 companies, we’re only as strong as the multicultural teams at the heart of our business. BairesDev runs on talent. To consistently

deliver the highest quality solutions to our clients, we only hire the Top 1% of IT Talent and nurture their professional growth on exciting projects for companies like Google, Pinterest, and Udemy.
About the Role:
We are looking for a Customer Service Representative with proven experience and a passion for providing assistance and excellent customer experience through our diverse communication channels.
What You’ll Do:
- Provide excellent customer service by being emphatic and professional in every interaction
- Update customer information in the customer service database during and after each interaction.
- Work with the management team to stay updated on product knowledge and be informed of any changes in company policies.
- Coordinate with help desk staff to troubleshoot issues.
- Ensures that appropriate actions are taken to resolve customers’ problems and concerns.
You Must Have:
- 1+ years of experience selling subscription-based services.
- Ability to work autonomously and remotely.
- Excellent verbal and written communication skills.
- Experience in Cold Calling, Prospecting, and Lead Generation (Desirable).
- Advanced English level.
BairesDev Offers:
- 100% remote work and flexible schedule.
- Excellent compensation — well above the market average.
- Extensive opportunities for growth and professional development thanks to our mentoring system.
Are you interested in joining the most talented IT team in Latin America? Do you want to work for an innovative tech company with the resources of a multinational market leader? Are you ready to do the best work of your professional life? If so, we want to hear from you. Apply today!
Educación mínima: Educación media C.H. / Técnica
Años de experiencia: 1
Idiomas: Inglés
Disponibilidad de viajar: No
Disponibilidad de cambio de residencia: No