Transfer Agent (Call Center remote job in English)

Integradial focuses on developing solutions to help contact centers and offer better experiences to their customers in every interaction, through any channel, by means of an all-in-one software platform. In this job opening, we're looking for someone with experience in call centers and/or customer service. This person must be fluent in English. READ THE CONDITIONS: This position is to WORK

RK FROM HOME. However, we have offices in Providencia and training will be held there. If the candidate needs any additional training, they'll have to do it from the office to ensure the best performance possible.

The schedule is from 12:00 to 22:00 Monday to Friday. Employees are expected to work 2 Saturdays a month (3 hours only).

The salary for this position is 400,000 CLP (net pay / salario líquido). We offer Contrato a Plazo Fijo for 9 months and then an indefinite contract.

Transfer Agent

Duties and Responsibilities:

The Transfer Agent is in charge of carrying out the RPV (verification process of the indicated person): it is the first step that is followed in the Collection processes.

- Making outbound calls using our client’s file and our dial system.
- Asking basic information questions to the caller to verify their identity.
- Telling them to wait and transferring the call.
- Data Entry to keep our files up-to-date.

Qualifications:

- Excellent written and oral communication skills (in English and Spanish).
- Customer Experience experience is a plus.
- Call Center experience is an asset.
- Very focused and able to work under pressure.
- Compliance with schedules and procedures.

Apply and join the winning team today!